Frequently Asked Questions

Answers about our services, payments and the referral program.

General Questions

With MySyara, you get on-demand car care with a 100% satisfaction guarantee. As industry professionals we are able to solve any problem with your car, all the while aiming to give you the best possible car care experience. Our experienced employees have over 100 hours of training, background checks, and full insurance policies.
We are available on call & WhatsApp on (+971) 50 2121 322 and (+91) 89 4334 4334. You can also choose to use the live chat option or simply drop an email to support, as mentioned on our contact us page.

Service Related

We currently provide all our services in Dubai. We provide car servicing & diagnostics in Abu Dhabi & Sharjah. We provide wash & detailing services in Trivandrum & Kochi. Coming soon to other cities!
Yes, you may cancel / reschedule an order by contacting us & stating the same. You may also choose to cancel an order directly via the app (in order details section).
Referral code can only be entered at the time of registration / sign up. However, if you've just registered and forgot to enter the code, you can simply contact us and provide us your special referral code & we'll help apply the offer benefits to your account immediately.
The discounted prices or offers will automatically apply against the respective services on the order preview page (Select location & services -> Schedule date & time -> Order preview page)
Voucher code can be entered on the order preview / confirmation page. 1. Select location & services -> 2. Schedule date & time -> 3. Order preview page.

Payment Queries

UAE:

  • Online Card Payment (VISA or MASTERCARD)
  • Cash On Delivery
  • Card On Delivery (POS machine)

INDIA:

  • Online Payment (Credit / Debit card, UPI, Net banking)
  • Cash On Delivery
Once you authorise an online payment, the funds are reserved on your card but not deducted right away. The deduction takes place when we capture the payment, which is done only after service delivery. Authorisation is automatically reversed when you cancel the order.
Your card details are safely stored with bank-grade security with our PCI DSS level 1 compliant payment gateway providers. MySyara does not have access to any sensitive card data.

Referral Program

At MySyara, we believe sharing is caring, which is why our referral program rewards you for referring friends and family to our app. Just click on `Refer a friend` or the gift icon inside the app to see what we have in store for you and your close ones!

If a new user joins with your referral code at sign-up, you & your friend will receive following benefits:

UAE:

  • You: AED 30 credits
  • Friend: AED 15 credits

INDIA:

  • You: INR 50 credits
  • Friend: INR 25 credits

A user can only avail credits up to 50% of the order amount, subject to a maximum (AED 200 / INR 100), per order. Credits cannot be used along with a voucher code on the same order, so you will need to remove the voucher in order to pay with credits. Referral benefits and credit limits may change without notice, kindly refer to the app for the latest benefits. Also note that the referred user should be from the same country as yours, otherwise no benefits will be granted.

We are constantly updating this section as per feedback and interaction with our beloved customers. If you don't see your problem listed here, please don't hesitate to contact us!