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These terms and conditions (collectively, the “Agreement”) constitute a legal agreement between you and MySyara Auto Care LLC (the “Company”, “we”, “us” or “MySyara”), a Dubai-based company. In order to use the Service (defined below) and the associated Application (defined below) you must agree to the terms and conditions that are set out below. By using or receiving any services supplied to you by the Company — being the operation of the marketplace platform and the booking, allocation, payment, communication, coordination and customer support services the Company makes available through it (collectively, the “Service”) — or by downloading, installing or using any associated application supplied by the Company (collectively, the “Application”), or by placing an order or otherwise transacting through any other Platform channel (as defined below), including the official MySyara WhatsApp line, you hereby expressly acknowledge and agree to be bound by the Agreement, and any future amendments and additions to the Agreement as published from time to time at https://www.mysyara.com/tnc/ or through the Service.
The Company reserves the right to modify the Agreement or its policies relating to the Service or Application at any time, effective from the time of posting of an updated version of this Agreement at https://www.mysyara.com/tnc/ or through the Service. You are responsible for regularly reviewing this Agreement. Continued use of the Service or Application after any such changes shall constitute your consent to such changes.
What the Company supplies. The “Service” is the Platform itself. The automotive goods and services performed on or supplied for your vehicle — repairs, servicing, washing, detailing, inspection, parts, recovery, valet and the like (the “Provider Services”) — are supplied by the Entity of Record identified on the invoice for the relevant order, as described in the Our Role: Managed Marketplace section below. Where this Agreement refers to the Service being performed on, provided to or begun in respect of your vehicle, that reference is to the Provider Services supplied by the applicable Entity of Record, and not to a supply by the Company, unless the Company is itself the Entity of Record for that order.
Territorial scope. This Agreement applies to the United Arab Emirates only, and governs orders placed through the UAE website and the MySyara application configured for the UAE. MySyara operations in other countries are conducted by separate legal entities under separate terms and conditions published on the relevant country website, and nothing in this Agreement applies to, or creates any obligation or liability of the Company in respect of, those operations.
MySyara operates a managed marketplace for automotive care. Through the Application and the website you can discover, book, pay for and manage automotive services, but those services are generally performed and supplied by independent third parties, not by MySyara. Please read the section immediately below, as it determines who you are contracting with and who is responsible to you.
The “Platform” means all of the channels through which the Company operates its marketplace, taken together: the MySyara website and web application, the MySyara mobile applications for iOS and Android, the official MySyara WhatsApp line and any other official MySyara messaging, chat or social channel, James (the Company's agentic advisor) and any other automated or AI-assisted advisory, booking or support agent the Company operates, the call centre and any other booking channel the Company operates from time to time, together with the related booking, allocation, payment, communication, notification and customer support tools. Each of these is an extension of the same Platform: an order placed, a quotation accepted, a payment made or a communication sent through any one of them is governed by this Agreement in the same way, and references in this Agreement to the Application or the website include every other Platform channel. The Platform is operated by the Company. The Platform connects you with independent third-party providers of automotive goods and services — including workshops, garages, service centres, car wash and detailing operators, mobile and doorstep technicians, spare parts and tyre suppliers, recovery, towing and roadside assistance operators, valet and driver partners, and insurance, warranty or inspection providers (each, a “Service Provider”). Service Providers include franchisees, licensees, master franchisees and other partners authorised to operate under the MySyara brand, as well as independent providers operating under their own name.
“Managed” means that we curate and onboard Service Providers, publish service definitions and indicative pricing, coordinate scheduling and communication, and operate a customer support and escalation process. It does not mean that the Company performs the services itself, employs or supervises a Service Provider’s personnel, controls the manner in which they work, or assumes the position of supplier of those services, except where the Company is expressly identified as the invoicing party for a particular order.
Accordingly, you acknowledge and agree that:
In this Agreement, “Service Personnel” means the personnel who attend to your vehicle for an order, whether they are employed or engaged by the Company or by a Service Provider.
This section is an exception to the allocation of responsibility set out above, and prevails over any conflicting provision of this Agreement.
Where the Company has collected payment from you and the Provider Services in question have not been supplied at all, the Company is responsible to you for that payment, irrespective of which Entity of Record was or was to be allocated to the order and irrespective of whether the Company collected the payment on its own account or as a Service Provider’s limited collection agent. In that case the Company will, at your election, either arrange fulfilment of the outstanding Provider Services through another Service Provider at no additional cost to you, or refund the amount paid for the unsupplied Provider Services through the original mode of payment.
This section applies where, for example:
This section does not apply, and the Provider Services remain a matter between you and the Entity of Record under the relevant Service Contract, where:
Refunds under this section are made net of any Provider Services actually supplied, any promotional discount applied, and any Credits used, and are otherwise subject to the Cancellation & Refund Policy below.
Any fees that the Company may charge you for the Application or Service are due immediately and are non-refundable, except that the Company may, in its sole discretion, agree to a refund if you notify the Company within 72 hours of the booked start time of the relevant service. This discretionary refund request is separate from, and does not extend, the self-service cancellation window described in the Cancellation & Refund Policy above. This no refund policy shall apply at all times regardless of your decision to terminate your usage, our decision to terminate your usage, disruption caused to our Application or Service either planned, accidental or intentional, for any reason whatsoever. Pricing information published on the Platform is indicative and may not reflect prevailing pricing. The Company sets and maintains the price frameworks and published rates that apply across the Platform, and the applicable Entity of Record may quote, adjust or vary a price for a particular order within those frameworks — for example following inspection, or where the parts, condition or specification of your vehicle differ from those assumed. The price binding on you is the price in the quotation or estimate you approve for that order and, in the absence of an approved quotation, the price stated on the invoice issued by the Entity of Record. No work priced above an approved quotation will be carried out without your further approval.
The Company, at its sole discretion, makes promotional offers with different features and different rates to any of our customers. These promotional offers, unless made to you, shall have no bearing whatsoever on your offer or any contract with the Company. The Company may change the fees for the Service or Application, as we deem necessary for our business. We encourage you to check back at our website periodically if you are interested in the Company’s charges for the Service or Application.
Invoicing party. Amounts payable for goods and services booked through the Platform are invoiced to you by the Entity of Record for that supply, which may be MySyara Auto Care LLC or a Service Provider (including a franchisee or licensee operating under the MySyara brand), as set out in the Our Role: Managed Marketplace section above. An invoice bearing MySyara branding is not necessarily an invoice from MySyara Auto Care LLC; the Entity of Record stated on it is the supplier. Where a Service Provider is the Entity of Record, that Service Provider is the supplier of record for the relevant goods or services and is responsible for issuing the applicable invoice or tax invoice, for charging and accounting for VAT or other applicable taxes on that supply, and for the accuracy of that document. The Company’s own charges (such as platform, booking, convenience, subscription, valet or coordination fees, and any commission payable by the Service Provider) are a separate supply made by the Company and may be invoiced separately.
Collection. The Company may collect payment on behalf of a Service Provider as its limited payment collection agent, and may aggregate amounts due to one or more Service Providers into a single checkout, charge or receipt for your convenience. Aggregation of amounts is for convenience only and does not make the Company the supplier of, or a party to the Service Contract for, any goods or services invoiced by a Service Provider. Where you dispute a charge, the underlying supply remains a matter between you and the invoicing Service Provider.
We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).
Once the payment is made, a confirmation notice will be sent to the client via email within 24 hours of receipt.
MySyara.com or MySyara App will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple services may result in multiple postings to the cardholder’s monthly statement.
If the customer has availed our valet service and the vehicle requires extra fuel at any point of time during the delivery of service, a fuel surcharge would be levied in addition to other service charges.
See the Vehicle Storage Policy for the Company’s policy on valuables and personal belongings left in the vehicle.
MySyara is committed to protecting your privacy and using your data in a responsible and transparent manner. Our collection and use of personal data is governed by applicable data protection laws and our Privacy Policy, which should be read together with these Terms & Conditions.
By using the Application or Service, you expressly represent and warrant that you are legally entitled to enter this Agreement. If you reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the Application or Service. By using the Application or the Service, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement. Your participation in using the Service and/or Application is for your personal use and the use of others that have explicitly authorized you. You may not authorize others to use your user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the Application or Service you agree to comply with all applicable laws from your home nation, the country, state or Emirate and city in which you are present while using the Application or Service.
By using the Application or the Service, you agree that:
Subject to your compliance with the terms and conditions of this Agreement, Company grants you a limited, non-exclusive, non-transferable license: (i) to view, download and print any Company Content solely for your personal and non-commercial purposes; and (ii) to view any User Content to which you are permitted access solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this Agreement.
You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Service, Application or Collective Content, except as expressly permitted in this Agreement. No licenses or rights of any kind are granted to you by implication or otherwise by Company or its licensors, except for the licenses and rights expressly granted in this section.
We may, in our sole discretion, permit Users to post, upload, publish, submit or transmit User Content. By making available any User Content on or through the Service or Application, you hereby grant to Company a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty- free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast and otherwise exploit such User Content only on, through or by means of the Service or Application. Company does not claim any ownership rights in any User Content and nothing in this Agreement will be deemed to restrict any rights that you may have to use and exploit any User Content.
You acknowledge and agree that you are solely responsible for all User Content that you make available through the Service or Application. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all User Content that you make available through the Service or Application or you have all rights, licenses, consents and releases that are necessary to grant to Company and to the rights in such User Content, as contemplated under this Agreement; and (ii) neither the User Content nor your posting, uploading, publication, submission or transmittal of the User Content or Company’s use of the User Content (or any portion thereof) on, through or by means of the Service or Application will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
Subject to your compliance with this Agreement, Company grants you a limited non-exclusive, non- transferable license to download and install a copy of the Application on a single mobile device or computer that you own or control and to run such copy of the Application solely for your own personal use. Furthermore, with respect to any Application accessed through or downloaded from the Apple App Store (“App Store Sourced Application”), you will use the App Store Sourced Application only: (i) on an Apple-branded product that runs iOS (Apple’s proprietary operating system software); and (ii) as permitted by the “Usage Rules” set forth in the Apple App Store Terms of Service. Company reserves all rights in and to the Application not expressly granted to you under this Agreement.
The following applies to any App Store Sourced Application:
You acknowledge and agree that (i) this Agreement is concluded between you and Company only, and not Apple, and (ii) Company, not Apple, is solely responsible for the App Store Sourced Application and content thereof. Your use of the App Store Sourced Application must comply with the App Store Terms of Service.
You acknowledge that Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App Store Sourced Application.
In the event of any failure of the App Store Sourced Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App Store Sourced Application to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App Store Sourced Application. As between Company and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Company.
You and Company acknowledge that, as between Company and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application, including, but not limited to: (i) product liability claims; (ii) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
You and Company acknowledge that, in the event of any third party claim that the App Store Sourced Application or your possession and use of that App Store Sourced Application infringes that third party’s intellectual property rights, as between Company and Apple, Company, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by this Agreement.
You and Company acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of this Agreement as related to your license of the App Store Sourced Application, and that, upon your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement as related to your license of the App Store Sourced Application against you as a third party beneficiary thereof.
Without limiting any other terms of this Agreement, you must comply with all applicable third party terms of agreement when using the App Store Sourced Application.
You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or the Application in any way; (ii) modify or make derivative works based upon the Service or the Application; (iii) create Internet “links” to the Service or “frame” or “mirror” any Application on any other server or wireless or Internet-based device; (iv) reverse engineer or access the Application in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service or Application, or (c) copy any ideas, features, functions or graphics of the Service or Application, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or Application.
You shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Application or Service or the data contained therein; or (v) attempt to gain unauthorized access to the Application or Service or its related systems or networks.
Company will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. Company may involve and cooperate with law enforcement authorities in prosecuting users who violate this Agreement. You acknowledge that Company has no obligation to monitor your access to or use of the Service, Application or Collective Content or to review or edit any Collective Content, but has the right to do so for the purpose of operating the Service and Application, to ensure your compliance with this Agreement, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. Company reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that Company, at its sole discretion, considers to be in violation of this Agreement or otherwise harmful to the Service or Application.
Company respects copyright law and expects its users to do the same. It is Company’s policy to terminate in appropriate circumstances Users or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.
If you have ordered any MySyara interior cleaning service for your car, it is your responsibility to remove and reattach the child safety seat. Service Personnel will not remove or change the position of child seats, even if instructed by the customer. The Company is not and will not be held responsible for any untoward event arising out of improper handling of child seats before or after the service, and where the service is supplied by a Service Provider this remains a matter between you and that Service Provider.
The Company alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Application and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Application or the Service. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Application or the Service, or any intellectual property rights owned by the Company. The Company name, the Company logo, and the product names associated with the Application and Service are registered trademarks of the Company or third parties, and no right or license is granted to you to use them. The Company may license these marks to franchisees, licensees and other Service Providers; any such licence is granted for branding purposes only and does not transfer to the Company any obligation, liability or contractual position of the licensee, nor make the Company the supplier of anything the licensee supplies.
This section applies in addition to, and does not limit, the Our Role: Managed Marketplace section above, which governs your relationship with Service Providers.
During use of the Application and Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or services through the Application or Service. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. The Company and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third-party. The Company does not endorse any sites on the internet that are linked through the Service or Application, and in no event shall the Company or its licensors be responsible for any content, products, services or other materials on or available from such sites or third party providers. The Company provides the Application and Service to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third-party providers of goods and/or services may require your agreement to additional or different terms and conditions prior to your use of or access to such goods or services, and the Company disclaims any and all responsibility or liability arising from such agreements between you and the third party providers.
The Company may rely on third party advertising and marketing supplied through the Application or Service and other mechanisms to subsidize the Application or Service. By agreeing to these terms and conditions you agree to receive such advertising and marketing. If you do not want to receive such advertising you should notify us in writing. The Company reserves the right to charge you a higher fee for the Service or Application should you choose not to receive these advertising services. This higher fee, if applicable, will be posted on the Company’s website located at https://www.mysyara.com. The Company may compile and release information regarding you and your use of the Application or Service on an anonymised or aggregated basis (which does not reasonably identify you) as part of a customer profile or similar report, analysis or to develop and improve our internal systems, including analytics and machine-learning tools. You agree that it is your responsibility to take reasonable precautions in all actions and interactions with any third party you interact with through the Service.
By entering into this Agreement or using the Application or the Service you agree that you will comply with the laws of the United Arab Emirates and of the Emirate in which you are present. You will be solely responsible for any failure to comply with this provision.
By entering into this Agreement or using the Application or the Service you agree that you will guarantee the access to service site and/or vehicle – be it an individual parking of a villa, apartment parking, community parking, public parking, commercial parking lot, etc. – to the Company and/or to the relevant Service Provider’s Service Personnel in order to provide the requested service(s).
This section applies to every occasion on which your vehicle is driven or moved by anyone other than you. You may only use the Service in relation to a vehicle that you own, or that the owner has consented to your using the Service for (“your vehicle”). Where Service Personnel drive your vehicle, including any pick-up and drop-off, road test, or movement of the vehicle within our premises, you undertake:
You acknowledge that the Company and its staff rely on these undertakings without further enquiry, that you are responsible for claiming reimbursement of any amounts to which you are entitled under the terms of any insurance policies you have concluded, and that if you do not procure and maintain comprehensive motor vehicle insurance you are solely responsible for any loss in connection with your vehicle. You indemnify the Company in respect of any loss it may suffer or incur which is directly or indirectly related to your failure to obtain and maintain insurance in respect of your vehicle in accordance with this Agreement and applicable law.
You may only use the Service in relation to your vehicle if it complies with applicable laws and regulations, has been regularly maintained and serviced according to the manufacturer’s recommendations, carries all required safety equipment, and has all of its equipment in good working order, including tyres, brakes, headlights, other lights, steering and seat belts. You remain responsible for the full functionality of your vehicle. If your vehicle fails to function, whether electrically, mechanically or otherwise, while the Service is being provided, you are responsible for it and for any resulting delay or cost.
The information you provide about a vehicle when registering it or placing an order, including its make, model, licence plate and insurance status, must be correct and accurate when provided, and you will keep it up to date for as long as this Agreement remains in force.
The Company does not procure insurance for personal belongings or intellectual property left in your vehicle; your responsibility to remove these before the Service begins, and the Company’s liability for them, is set out in the Vehicle Storage Policy above.
By entering into this Agreement and using the Application or Service, you agree to indemnify, defend, and hold harmless MySyara, its licensors, parent organizations, subsidiaries, affiliates, and their respective officers, directors, Users, employees, agents, and representatives (collectively, "MySyara") from and against any and all claims, costs, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
(a) your violation or breach of any term of this Agreement or any applicable law or regulation, whether or not referred to in this Agreement;
(b) your violation of any rights of any third party, including any providers of transportation services;
(c) your use or misuse of the Application or Service;
(d) your vehicle or its use or operation;
(e) any act or omission by you, your agents, or employees; and
(f) any dispute, claim or demand between you and a Service Provider, or arising out of any Service Contract to which the Company is not a party.
This agreement of service is considered to be in force from the date and time you sign up with the company and remains valid for as long as your customer account is active in the Company’s database. Your customer account can be removed due to breach of any contractual clauses in this agreement or as a result of an explicit written notice by either of the two parties.
The Company makes no representation, warranty, or guaranty as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Service or Application. The Company does not represent or warrant that (a) the use of the Service or Application will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, application, system or data, (b) the Service or Application will meet your requirements or expectations, (c) any stored data will be accurate or reliable, (d) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your requirements or expectations, (e) errors or defects in the Service or Application will be corrected, or (f) the Service or the server(s) that make the Service available are free of viruses or other harmful components. The Service and Application is provided to you strictly on an “as is” basis. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby disclaimed to the maximum extent permitted by applicable law by the Company. The Company makes no representation, warranty, or guaranty as to the reliability, safety, timeliness, quality, suitability or availability of any services, products or goods obtained by third parties through the use of the Service or Application. You acknowledge and agree that the entire risk arising out of your use of the Application and Service, and any third party services or products remains solely with you, to the maximum extent permitted by law.
The Company’s Service and Application may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. The Company is not responsible for any delays, delivery failures, or other damage resulting from such problems.
Platform role. Except as expressly set out in the Prepaid Amounts & Undelivered Services section above, the Company’s obligation to you is limited to operating the Platform with reasonable care. To the maximum extent permitted by applicable law, the Company has no liability, obligation or responsibility whatsoever in respect of any act, omission, delay, non-performance, defective workmanship, defective or counterfeit part, misdiagnosis, damage, loss, theft, injury, misrepresentation, breach or unlawful conduct of or by any Service Provider or its Service Personnel, or in respect of any goods or services supplied by a Service Provider, or in respect of any Service Contract. Where a Service Provider is the Entity of Record for a supply, your sole recourse in respect of that supply is against that Service Provider. This applies regardless of how the Service Provider was presented, rated, allocated, substituted or recommended on the Platform, regardless of whether the Company collected payment for that supply as limited collection agent, and regardless of whether the Service Provider, its premises, personnel, vehicles, documentation or invoice carried the MySyara brand under licence.
Aggregate cap. In no event shall the Company’s aggregate liability exceed the amounts actually paid by and/or due from you in the six (6) month period immediately preceding the event giving rise to such claim. If the claim is not submitted within 15 days from the day of service, the Company will not be liable for more than 75 percent of the amounts paid by and/or due from you, until the rest of the warranty period. In no event shall the Company and/or its licensors be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind (including personal injury, loss of data, revenue, profits, use or other economic advantage). The Company and/or its licensors shall not be liable for any loss, damage or injury which may be incurred by you, including by not limited to loss, damage or injury arising out of, or in any way connected with the Service or Application, including but not limited to the use or inability to use the Service or Application, any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any third party service provider, advertiser or sponsor whose advertising appears on the website or is referred by the Service or Application, even if the Company and/or its licensors have been previously advised of the possibility of such damages.
Savings. Nothing in this Agreement excludes or limits any liability which cannot lawfully be excluded or limited under the applicable law, including liability for death or personal injury caused by the Company’s own gross negligence, wilful misconduct or fraud, and including any rights you may have under applicable consumer protection legislation. Where any exclusion or limitation in this Agreement is held to be unenforceable, it shall apply to the maximum extent permitted by law and the remainder of this Agreement shall continue in force.
The Company may give notice by means of a general notice on the Service, electronic mail to your email address on record in the Company’s account information, or by written communication sent by first class mail or pre-paid post to your address on record in the Company’s account information. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to the Company (such notice shall be deemed given when received by the Company) at any time by any of the following: letter sent by confirmed facsimile to the Company at the following fax numbers (whichever is appropriate): (971) 4-3472424; letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail to the Company at the following addresses (whichever is appropriate):
MySyara Auto Care LLC, PO Box - 2046, MySyara Car Service Centre 101, 6A Street, Al Quoz Industrial. Area 3, Dubai, UAE.
addressed to the attention of: Managing Director.
This Agreement may not be assigned by you without the prior written approval of the Company but may be assigned without your consent by the Company to (i) a parent or subsidiary, (ii) an acquirer of https://www.mysyara.com, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void.
This Agreement is governed by the laws of Dubai and the laws of the United Arab Emirates as applied in Dubai.
Disputes concerning goods or services invoiced by a Service Provider (including a franchisee operating under the MySyara brand) are between you and that Service Provider as the Entity of Record and are governed by the relevant Service Contract. This section applies only to disputes between you and the Company. The Company may, without assuming liability and without becoming a party to the Service Contract, operate a support and escalation process to help resolve issues with a Service Provider; use of that process does not affect, extend or suspend any right or time limit under the relevant Service Contract.
Consumers. If you are an individual using the Platform for personal or domestic purposes, the arbitration provisions below do not apply to you and are not mandatory. You may bring any claim against the Company before the competent courts of Dubai, and nothing in this Agreement prevents or restricts you from filing a complaint with the Consumer Protection Department of the Ministry of Economy, with the Department of Economy and Tourism, or with any other competent authority, or from exercising any right available to you under Federal Law No. 15 of 2020 on Consumer Protection or other applicable consumer legislation. Any provision of this Agreement that would waive, limit or restrict such a right does not apply to you to that extent.
Business users. The remainder of this section applies to disputes between the Company and Service Providers, franchisees, corporate, fleet and business account holders, and other non-consumer users.
Any dispute, claim or controversy arising out of or in connection with this Agreement, including a dispute, claim or controversy arising in relation to its interpretation or relating to any non-contractual obligations arising out of or in connection with this agreement (a “Dispute”) shall be settled amicably between the parties following the receipt by either party of written notice of the Dispute from the other party. In the event that a Dispute cannot be settled amicably within a period of 60 days from the date on which the relevant party notifies the other in writing that a Dispute has arisen, the parties agree that such Dispute shall be referred to and finally settled by arbitration under the DIFC-LCIA Arbitration Rules (the “Rules”), which Rules are deemed to be incorporated by reference into this Agreement. The seat, or legal place, of arbitration shall be the DIFC.
The number of arbitrators shall be three. Each party will nominate one arbitrator for appointment by the LCIA Court. The third arbitrator, who shall act as chairman, shall jointly be nominated by the other arbitrators so nominated and appointed by the LCIA Court.
The language to be used in the arbitration shall be English.
The award made by the arbitrator shall be final and binding on the parties and may be enforced in any court of competent jurisdiction. To the extent permissible by law, the parties hereby waive any right to appeal against the decision of the arbitrator.
This “Dispute Resolution” section will survive any termination of this Agreement.
No joint venture, partnership, employment, or agency relationship exists between you, the Company or any third party provider as a result of this Agreement or use of the Service or Application. If any provision of the Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. The failure of the Company to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing. This Agreement comprises the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter of this Agreement.